WE WILL NOT BE SILENT                          
   Like an oak we bend, but do not break

National Giving Month: We Need Your Help

Giving Days Extended through January 2017


To Donate to IMPRUVE or BNICEH  for Giving  Day or Any Day - Click Yellow Donate button for PayPal - See  below to pay by credit or debit card or check.  You Can Also Pay Dues by PayPal. Just call us at 773-916-6228 or 773-703-8412 to pay dues by gift to PayPal at our acct: [email protected] 

To volunteer, request volunteer application.  Can receive here Call 773-544-9488 or CLICK Contacts Tab above to email or CLICK COMMENTS Tab to leave a comment

We are a family of paratransit riders working with volunteers, paratransit drivers, andare the foundng host of the Rider-Driver Alliance.  We host an informational booth at the Chicago Disability Pride Parade every July. We plan to  rebuild the Rider-Driver Alliance (RDA)  in 2017 and include CTA riders who are disabled and CTA bus and rail workers from ATU 241 &  308.

The images (photos) change that are below the healing hands above when you click the images to left or right.  An arrow will appear left or right. The text and images below or on the side can be enlarged by zooming in.  

Our Mission Statement is found on the Page titled "About."  See tab above left under the healing hands on our banner header above. Click there for Mission statement and to learn Why Us (why we do this, why you should donate to us, why you should volunteer for us, why you should join our board of directors or advisory board). 

File Federal Civil Rights Complaints - No Penalty (see below)
Help provided  by phone or  come to meeting
Wed. November 30, 2016  at Access Living
IMPRUVE meeting in Conference Room C- 2nd floor
1:30 -4:30 pm

Jobs- Employment
 IMPRUVE Project:  Rider-Driver Alliance
Apply for organizer jobs online.  Two organizers needed for January-Dec. 2017.  Stipend:  $6000 each paid at $15 an hour, 8 hours per week for 50 weeks.  Send application with resume, agreement (request agreement for internship).
Click link below to apply.  Organizer Jobs Closed 12-15-16.

Temp Position - IMPRUVE
Administrative Assistant INTERNSHIP AVAILABLE
- small stipend  APPLY NOW!! Call  773-916-6228 
Position reopened 12-5-2016.  If closed, will still take your application for future positions or to volunteer.  Send application and resume to:
If hired, will require you  to sign internship agreement.

Trouble with Poor Paratransit Service

Join IMPRUVE Complaint# 16-0447 with FTA Office of Civil Rights - Complaint on Pace paratransit services

Paratransit riders and witnesses:  Weary of being stranded?  Picked up later than 20 minutes constantly?  Riding around for 2-3 hours instead of the 90 minute limit? Trip length not comparable to fixed route?  Is your complaint  about an incident that occurred within the last 6 months or 180 days? Are you weary of seeing a paratransit rider subjected to poor service?  Don't forget to file your paratransit complaint with the Federal Transit Administration (FTA) OCR. Download the form at

All instructions are included at the site above or you can contact us.  This is not a court case.  We are reporting violations of your civil rights under these laws meant to  protect your rights: 

 CFR 49, Sections 27, 37-39; ADA (Americans with Disabilities Act); Section 504 of the Rehabilitation Act of 1970; and Title VI of the Civil Rights Act.

File with us or file your own complaint if you do not live in Illinois. Place complaint number on outside envelope and attached sheets that describe the incidents that have occurred in the last 180 days or 6 months. 

Place paratransit id (optional) on the form near your name or name of the certified paratransit rider. The FTA cannot fully investigate if the rider does not sign the form!!  The FTA cannot check your records timely to confirm what Pace has recorded vs. what you say in your complaint on separate sheets, if you do not include your id. 

Pace Customer Service
You should still call Pace Customer service to complain at
-606-1282 option 2 or Amanda at 312-341-8027 to get immediate help 

If you are a paratransit rider, you can also request a copy of answers from Pace FOIA counsel c/o Peggy Sweeney, Pace FOIA coordinator to FOIA request I made to Pace on behalf of myself and IMPRUVE for paratransit riders.  

I asked 20 questions under the FOIA (Freedom of Information Act).  If you have questions that are not known or answered by Pace customer service or IMPRUVE about paratransit in Illinois, please feel free to email Pace and submit your own questions to [email protected] 

Click on Contacts tab above for our information and hours.  We have limited hours as we are not fully staffed nor are we funded.  We are volunteers, but we are dedicated to paratransit advocacy and a rider-owned paratransit to begin in Chicago, spread through Illinois, then happen nationally. Employment of people who are disabled is a priority, too, as are green lifestyles, Black issues, senior issues, human services, home services, community living, healthcare by choice, and housing issues 

We have declared our Transit Freedom
Sign the Declaration of Transit Freedom and Justice for Paratransit Riders. Call 773-703-8412 or come to our meetings.  We will email to groups to get signatures.

Take the Illinois Paratransit  Opinion Poll here at  

Return to this page to Tell your Paratransit story on message part of Contact form or make a comment or suggestion.  See Contact  tab above after the Home tab. Or email us a short 1 -2 minute video telling your paratransit story.  We will screen and post the best stories.  

Since Feb. 20, 2000, we have been the paratransit riders' voice and advocate on the front line, behind the scenes and wherever we were needed to support those who fight for disability rights. We are the original Paratranisit Minutemen.

IMPRUVE needs volunteers now!  HELP!!!

A custom car version of proposed green car powered by solar energy in which solar panes can be installed and nanotechnology used to add doors to satisfy any city's requirement that a NEV (vehicle) have doors.  Working on the issue of wheelchair ramps for passengers and drivers in larger vehicles.  Calling for help from rehab and mechanical engineers. See archives at

Dr. Ayo Maat, Kerry Washington, Jeanette Exom. Guess where?


ISPC at  Disability Pride Parade Lineup with ADAPT, IMPRUVE:  Wm Owens, Anne Scheetz, Susan Aarup, Maat and others July 23, 2016